If you're having trouble printing the PDF files, try following these steps:
Don't open the file right away. Right click it (control-click on Mac) and save it to your desktop.
Download and install the latest version of Adobe Acrobat. Be sure it's the one made by Adobe. They are the creators of the PDF format. It's a free download from here: http://get.adobe.com/reader Do this even if you already have Adobe Acrobat reader installed. Re-downloading and installing will make sure you have the latest version.
Open the Adobe Acrobat Reader program that you just installed.
Use the program to open the file that you have saved to your desktop.
Print one page as a test to see if it's working ok.
If it still doesn't work, please contact us. We want to make sure you get what you need!